Make sure that you are a client in HUS’ specialised care or in the health or social care services of Helsinki, the wellbeing services county of Vantaa and Kerava or Kaunianen.
If you are currently a patient/client of HUS Helsinki University Hospital or another care or service unit that uses the Apotti system and you cannot log in:
- Make sure that you have selected the correct identification method, e.g. the correct bank. If the problem is related to the identification process (e.g. online banking codes), please contact your bank.
- If you receive a “Log-in failed.” notification, try logging in again a bit later or using a different browser.
- If the problem occurs during Maisa log in, the error may be related to the electronic identification process. Logging in to Maisa requires strong electronic identification and the service is provided by Suomi.fi. With electronic identification related problems contact Kansalaisneuvonta (www.publicserviceinfo.fi, tel. 0295 000).
- Occasionally the Maisa portal may be out of service due to maintenance. Try to log in again later.
Sometimes a user may be denied access to Maisa due to inappropriate conduct.
Please note, that if you have deactivated your Maisa account, you cannot reactivate it yourself. Instead, you need to contact your own health or social care unit.
See also: Who can sign up for Maisa?
What should I do if I can’t log in to Maisa?
Sometimes there are short outages that prevent users from logging in to Maisa. You should try again in a moment. You can also click on the Important Notices link on the Maisa front page for information about any upgrades or maintenance that make Maisa unavailable.
If you don’t manage to log in, you can try these steps:
- Empty your web browser’s cache and clear cookies. After that you can try to log in again.
- You can also try to log in to Maisa with a different web browser or on a different device.
- Make sure that you are using the latest web browser versions and that your device has been updated.
- Make sure that your web browser’s data protection settings or antivirus software don’t prevent you from using Maisa.
To log in, you should use the log-in button on the Maisa front page or in the mobile app.