Most common problem situations when using Maisa

Make sure that you are a client in HUS’ specialised care or in the health or social care services of Helsinki, the wellbeing services county of Vantaa and Kerava or Kaunianen.

If you are currently a patient/client of HUS Helsinki University Hospital or another care or service unit that uses the Apotti system and you cannot log in:

  • Make sure that you have selected the correct identification method, e.g. the correct bank.  If the problem is related to the identification process (e.g. online banking codes), please contact your bank.
  • If you receive a “Log-in failed.” notification, try logging in again a bit later or using a different browser.
  • If the problem occurs during Maisa log in, the error may be related to the electronic identification process. Logging in to Maisa requires strong electronic identification and the service is provided by With electronic identification related problems contact Kansalaisneuvonta (, tel.  0295 000).
  • Occasionally the Maisa portal may be out of service due to maintenance. Try to log in again later.

Sometimes a user may be denied access to Maisa due to inappropriate conduct.

See also:  Who can sign up for Maisa?

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