How to use the Maisa mobile application

Some health and social care units use the Maisa mobile check-in, and in that case it is possible to check in using the Maisa mobile application. Check-in is possible no earlier than 30 minutes before the appointment.

Ordinary mobile check-in

When you arrive for your appointment at a care or service unit that has enabled mobile check-in, you can confirm your arrival with the Maisa mobile application. You will not receive a separate push notification about this. When you launch the Maisa mobile application, you see an alert asking if you have arrived for your appointment. Click the alert to proceed to check in. Once you have checked in, the application will confirm that your check-in was successful.

Location-based mobile check-in

If you wish to use the location-based mobile check-in, enable the Arriving for your appointment functionality in the Maisa mobile app and permit the use of your location data and enable alerts in your account settings. You only need to enable these features once, and you may disable them whenever you wish.

When you arrive at a care or service unit that has enabled location-based mobile check-in, you will get a push notification asking you to confirm your arrival. You get the notification when you are close enough to the care or service unit (about 50 metres). Once you have confirmed your arrival, you will get a notification confirming that you have been checked in.

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