Update your personal information

Your official address is updated to Maisa from the Population Information System. If you wish to add a temporary address to your information or update your phone number or e-mail address, go to Menu > Personal Information.

Add an emergency contact

You can add a contact person or persons to who/whom you wish to be contacted in case of an emergency and to who/whom information about you can be shared. If you add more than one contact person, please define who is the primary contact. To add a contact person, go to Menu > Personal Information.

In case of minors, the contact person is automatically their guardian. The guardianship information is pulled from the Finnish Population Information System and can’t be edited independently. However, a social or health care provider can change the primary contact person from one guardian to an other, if needed. E.g., from the mother to the father or vice versa.

Sign up to the cancellation waiting list

You can join the cancellation waiting list in Maisa when booking your appointment or later if you already have an appointment scheduled. The feature is available for some appointments. Through the cancellation waiting list, you may be offered an earlier appointment if one becomes available.

You will receive an offer for a new appointment in Maisa, along with a notification via email or text message, depending on your notification settings. If you are on the cancellation waiting list, please make sure that notifications are enabled in your settings.

In Maisa, you can accept or decline the offered appointment. The offered cancellation slot is reserved for you for 15 hours.

If you accept the new appointment, your original appointment will be automatically cancelled. If you decline the offer, your original appointment will remain unchanged. Declining an offer does not remove you from the cancellation waiting list.

Fill in a self-assessment questionnaire

You can fill in two kinds of questionnaires in Maisa:

questionnaires that are always available, such as the Type 2 diabetes risk assessment form, Alcohol risks assessment (AUDIT) and the depression questionnaire.
questionnaires that a provider assigns for you.

Questionnaires that are always available

You can fill in a questionnaire and send the answers to a provider in which case your answers will be saved as part of your patient/client record. To fill in questionnaires that are always available, go to Menu > Self-assessment and Questionnaires.

Please note that a provider will not automatically contact you after you have filled in a questionnaire, but you yourself can contact a care or service provider. If you wish to do so, go to Menu > Ask a question.

Questionnaires assigned by a provider

A provider can assign you history and assessment questionnaires related to your upcoming encounter or care, for instance. When a provider has sent you a questionnaire, you will see it on the frontpage of your Maisa account.

Preparing for your visit

You can save time by preparing for your appointment in advance and updating your information in Maisa. In the Prepare for your visit activity, you can review your contact details, medication, allergy information and current health issues, and complete any questionnaires or pre-visit forms sent by a healthcare professional.

You can complete your history questionnaires and other visit related details in Maisa even after checking in to your appointment, while waiting for it to begin.

Take advantage of Maisa as a self-care tool

You can outline self-care measures with a provider. These will appear as tasks in Maisa and you’ll find them from Menu > To Do List. You can also create tasks for yourself, and providers will also see them. If you wish, you can receive notifications about your tasks.

Follow the progress of your questionnaire results

If you have filled in Maisa questionnaires with numeric answers, you can follow the progress of your results through different trend graphics. These kinds of questionnaires are, for instance, the Alcohol Use Disorders Identification Test (AUDIT), the depression questionnaire (RBDI) and the Oxford Hip Score.

To find trend graphics, go to Menu -> Trends.

Edit language settings

In Maisa you can choose both the preferred communication language and the website’s language.

Your preferred communication language is the language you wish to use as patient/client in health and social care services. Your chosen communication language defines, for instance, the language in which you will receive notifications and documents. To change your preferred communication language, go to Menu > Personal Information.

Website language affects the Maisa menus, headers and other Maisa content. On the login page, you can change the website language from the globe icon on the top navigation bar. Once you are logged in to Maisa, you can change the language from the user profile switch button in the top right corner.

The language of the Maisa mobile app is the language your mobile device is set to. If the device is set to a language other than Finnish, Swedish or English, the default language of the Maisa app will be Finnish. If you wish, you can change the language by selecting Menu > Account Settings.

Language settings can be modified in the Maisa 10.7.2 application version and following versions. Android users must make sure, that they are using the Android 13 operating system version or a newer version.

Take part in scientific research studies

If you wish to take part in scientific research studies, you can give your consent in Maisa. By giving your consent, you give professionals permission to contact you in relation to scientific research studies. You may cancel your consent at any point, if you wish to do so.

To give your consent, go to Menu > Self-assessments and Questionnaires > Give your consent to be contacted regarding future scientific research studies.

What’s new in Maisa?

Maisa is constantly developed to serve users in the best possible way. The development work is carried out as collaboration between Oy Apotti Ab, HUS Helsinki University Hospital, the City of Helsinki, and the Vantaa and Kerava wellbeing services county.

In this document you will find information about the most important improvements made in Maisa. The information is also available in Maisa through this path: Menu > Information on Maisa > What’s new in Maisa?

New adaptive Maisa front page

The new Maisa front page highlights your current and important events more clearly. The view adapts to your current situation: for example, if you have an appointment on the same day, it will be shown under the subheading Today’s visits.

If there are no current events or tasks, no headings will be displayed.

Changes in acting on behalf of a minor in Maisa

In future, acting on behalf of a child is also possible when the guardians have a joint custody agreement for the child. The extent to which the guardian can see information in Maisa and act on the child’s behalf is determined by the agreement.

If the guardian has the right to handle social and healthcare matters, they can, for example, book appointments for the child and send messages to the treatment team via Maisa.

If the joint custody agreement restricts handling of social or healthcare matters, the guardian can only access the information that can be shown based on the child’s decision-making capability and the consent given. In this case, actions such as booking appointments are not possible. However, the guardian usually has the right to view the information.

Acting on behalf of a minor is not possible if the joint custody agreement has not been entered into the Population Information System in an encoded format or if custody responsibilities have been divided in a way that cannot be entered in the system. Proxy access is also denied if the child has been taken into care or if the guardian or the child has a non-disclosure for personal safety reasons.

The Flowsheets page is renamed

The Flowsheets page is now called Track my health. There you will find health tracking flowsheets ordered for you by a social or healthcare provider, allowing you to add health related tracking results, such as blood pressure measurement results, or other details. In addition, the page may also include wound images that have been stored in the Apotti system.

Preparing for a visit is now possible even after check in

You can now complete your history questionnaires and other visit related details in Maisa even after checking in to your appointment, while waiting for it to begin. This allows the provider to access the most recent information related to your visit. Previously, information could no longer be updated after check in.

One reminder for several appointments

If you have several appointments with the same service provider within a week, you will receive one combined reminder message about preparing for your visits. Separate reminders will no longer be sent for each appointment.

Interpreter service for video visits

If needed, you can now use an interpreter in a video visit. The interpreter can join the visit via an invitation sent by the provider. The name of the invited interpreter will be shown in the appointment details in Maisa.