Update your personal information

Your official address is updated to Maisa from the Population Information System. If you wish to add a temporary address to your information or update your phone number or e-mail address, go to Menu > Personal Information.

Add an emergency contact

You can add a contact person or persons to who/whom you wish to be contacted in case of an emergency and to who/whom information about you can be shared. If you add more than one contact person, please define who is the primary contact. To add a contact person, go to Menu > Personal Information.

In case of minors, the contact person is automatically their guardian. The guardianship information is pulled from the Finnish Population Information System and can’t be edited independently. However, a social or health care provider can change the primary contact person from one guardian to an other, if needed. E.g., from the mother to the father or vice versa.

Sign up to the wait list

When booking an appointment in Maisa, you can place yourself on the wait list if the wait list option is available for that appointment type. Through the wait list an earlier appointment can be offered to you if the appointment that has become vacant is at least three days prior to your original appointment.

The appointment offer appears on your Maisa account, and you can either accept or reject it. The wait list appointment will be reserved for you for 15 hours. Rejecting the offered appointment will not remove you from the wait list.

If you are on the wait list, please check that you have enabled notifications in your notification settings.

Preparing for your visit

You can save time by updating your information beforehand in the Prepare for your visit activity. This activity will guide you to verify your contact information and update your medication and allergy information and current health issues.

If a provider has assigned questionnaires for you, this activity will instruct you to fill in the appropriate questionnaires.

Fill in a self-assessment questionnaire

You can fill in two kinds of questionnaires in Maisa:

questionnaires that are always available, such as the Type 2 diabetes risk assessment form, Alcohol risks assessment (AUDIT) and the depression questionnaire.
questionnaires that a provider assigns for you.

Questionnaires that are always available

You can fill in a questionnaire and send the answers to a provider in which case your answers will be saved as part of your patient/client record. To fill in questionnaires that are always available, go to Menu > Self-assessment and Questionnaires.

Please note that a provider will not automatically contact you after you have filled in a questionnaire, but you yourself can contact a care or service provider. If you wish to do so, go to Menu > Ask a question.

Questionnaires assigned by a provider

A provider can assign you history and assessment questionnaires related to your upcoming encounter or care, for instance. When a provider has sent you a questionnaire, you will see it on the frontpage of your Maisa account.

Take advantage of Maisa as a self-care tool

You can outline self-care measures with a provider. These will appear as tasks in Maisa and you’ll find them from Menu > To Do List. You can also create tasks for yourself, and providers will also see them. If you wish, you can receive notifications about your tasks.

Edit language settings

In Maisa you can choose both the preferred communication language and the website’s language.

Your preferred communication language is the language you wish to use as patient/client in health and social care services. Your chosen communication language defines, for instance, the language in which you will receive notifications and documents. To change your preferred communication language, go to Menu > Personal Information > Details About Me.

Website language affects the Maisa menus, headers and other Maisa content. You can change the website language from the globe icon on the top navigation bar.

The language of the Maisa mobile app is the language your mobile device is set to. If the device is set to a language other than Finnish, Swedish or English, the default language of the Maisa app will be Finnish. If you wish, you can change the language by selecting Menu > Account Settings.

Language settings can be modified in the Maisa 10.7.2 application version and following versions. Android users must make sure, that they are using the Android 13 operating system version or a newer version.

Follow the progress of your questionnaire results

If you have filled in Maisa questionnaires with numeric answers, you can follow the progress of your results through different trend graphics. These kinds of questionnaires are, for instance, the Alcohol Use Disorders Identification Test (AUDIT), the depression questionnaire (RBDI) and the Oxford Hip Score.

To find trend graphics, go to Menu -> Trends.

Take part in scientific research studies

If you wish to take part in scientific research studies, you can give your consent in Maisa. By giving your consent, you give professionals permission to contact you in relation to scientific research studies. You may cancel your consent at any point, if you wish to do so.

To give your consent, go to Menu > Self-assessments and Questionnaires > Give your consent to be contacted regarding future scientific research studies.