Update your personal information

Your official address is updated to Maisa from the Population Information System. If you wish to add a temporary address to your information or update your phone number or e-mail address, go to Menu > Personal Information.

Add an emergency contact

You can add a contact person or persons to who/whom you wish to be contacted in case of an emergency and to who/whom information about you can be shared. If you add more than one contact person, please define who is the primary contact. To add a contact person, go to Menu > Personal Information.

In case of minors, the contact person is automatically their guardian. The guardianship information is pulled from the Finnish Population Information System and can’t be edited independently. However, a social or health care provider can change the primary contact person from one guardian to an other, if needed. E.g., from the mother to the father or vice versa.

Sign up to the cancellation waiting list

You can join the cancellation waiting list in Maisa when booking your appointment or later if you already have an appointment scheduled. The feature is available for some appointments. Through the cancellation waiting list, you may be offered an earlier appointment if one becomes available.

You will receive an offer for a new appointment in Maisa, along with a notification via email or text message, depending on your notification settings. If you are on the cancellation waiting list, please make sure that notifications are enabled in your settings.

In Maisa, you can accept or decline the offered appointment. The offered cancellation slot is reserved for you for 15 hours.

If you accept the new appointment, your original appointment will be automatically cancelled. If you decline the offer, your original appointment will remain unchanged. Declining an offer does not remove you from the cancellation waiting list.

Preparing for your visit

You can save time by preparing for your appointment in advance and updating your information in Maisa. In the Prepare for your visit activity, you can review your contact details, medication, allergy information and current health issues, and complete any questionnaires or pre-visit forms sent by a healthcare professional.

You can complete your history questionnaires and other visit related details in Maisa even after checking in to your appointment, while waiting for it to begin.

Fill in a questionnaire assigned by a provider

A provider can assign you history and assessment questionnaires related to your upcoming encounter or care, for instance.

When a provider has sent you a questionnaire, you will see it on the frontpage of your Maisa account.

Follow the progress of your questionnaire results

If you have filled in Maisa questionnaires with numeric answers, you can follow the progress of your results through different trend graphics. These kinds of questionnaires are, for instance, the Alcohol Use Disorders Identification Test (AUDIT), the depression questionnaire (RBDI) and the Oxford Hip Score.

To find trend graphics, go to Menu -> Trends.

Edit language settings

In Maisa you can choose both the preferred communication language and the website’s language.

Your preferred communication language is the language you wish to use as patient/client in health and social care services. Your chosen communication language defines, for instance, the language in which you will receive notifications and documents. To change your preferred communication language, go to Menu > Personal Information.

Website language affects the Maisa menus, headers and other Maisa content. On the login page, you can change the website language from the globe icon on the top navigation bar. Once you are logged in to Maisa, you can change the language from the user profile switch button in the top right corner.

The language of the Maisa mobile app is the language your mobile device is set to. If the device is set to a language other than Finnish, Swedish or English, the default language of the Maisa app will be Finnish. If you wish, you can change the language by selecting Menu > Account Settings.

Language settings can be modified in the Maisa 10.7.2 application version and following versions. Android users must make sure, that they are using the Android 13 operating system version or a newer version.

Take advantage of Maisa as a self-care tool

You can work together with a social and healthcare professional to define what you can do regularly to support your health and self-care. These will appear as tasks in Maisa, and you can find them under Menu > Care Companion. You can also create tasks for yourself, and they will be visible to the professionals involved in your care. If you wish, you can also receive notifications about your tasks.

On the Care Companion page, you can see both incomplete and upcoming tasks. This makes it easier to keep track of your tasks and helps ensure that important tasks are not forgotten.

Take part in scientific research studies

If you wish to take part in scientific research studies, you can give your consent in Maisa. By giving your consent, you give professionals permission to contact you in relation to scientific research studies. You may cancel your consent at any point, if you wish to do so.

To give your consent, go to Menu > Self-assessments and Questionnaires > Give your consent to be contacted regarding future scientific research studies.

What’s new in Maisa?

Maisa is constantly developed to serve users in the best possible way. The development work is carried out as collaboration between Oy Apotti Ab, HUS Helsinki University Hospital, the City of Helsinki, and the Vantaa and Kerava wellbeing services county.

In this document you will find information about the most important improvements made in Maisa. The information is also available in Maisa through this path: Menu > Information on Maisa > What’s new in Maisa?

Finding your test results is now easier

On the Test results page, you can now filter your results in many ways. For example, you can group results by date or view only unread results, making it easier to keep track of your information.

The questionnaire summary page has been removed

Maisa’s questionnaires have been updated with a clearer layout. A separate summary page will no longer be shown before answers are submitted. This makes questionnaires quicker and easier to complete and reduces the risk of leaving them unfinished.

The To-Do page has been renamed

The To-Do Page is now called Care Companion, and its usability has also been improved. When you open the page, you’ll see both incomplete and upcoming tasks in one view. This helps ensure that nothing important is missed. Previously, only tasks due that day were displayed.

Upcoming Tests and Procedures is now Follow-up Care

The Upcoming Tests and Procedures page has a new name: Follow-up Care. The page contains examinations, procedures and other orders related to your care. You can still search for the page in the menu using its previous name, “Upcoming Tests and Procedures”.