Update your personal information

Your official address is updated to Maisa from the Population Information System. If you wish to add a temporary address to your information or update your phone number or e-mail address, go to Menu > Personal Information.

Add an emergency contact

You can add a contact person or persons to who/whom you wish to be contacted in case of an emergency and to who/whom information about you can be shared. If you add more than one contact person, please define who is the primary contact. To add a contact person, go to Menu > Personal Information.

In case of minors, the contact person is automatically their guardian. The guardianship information is pulled from the Finnish Population Information System and can’t be edited independently. However, a social or health care provider can change the primary contact person from one guardian to an other, if needed. E.g., from the mother to the father or vice versa.

Sign up to the wait list

When booking an appointment in Maisa, you can place yourself on the wait list if the wait list option is available for that appointment type. Through the wait list an earlier appointment can be offered to you if the appointment that has become vacant is at least three days prior to your original appointment.

The appointment offer appears on your Maisa account, and you can either accept or reject it. The wait list appointment will be reserved for you for 15 hours. Rejecting the offered appointment will not remove you from the wait list.

If you are on the wait list, please check that you have enabled notifications in your notification settings.

Preparing for your visit

You can save time by updating your information beforehand in the Prepare for your visit activity. This activity will guide you to verify your contact information and update your medication and allergy information and current health issues.

If a provider has assigned questionnaires for you, this activity will instruct you to fill in the appropriate questionnaires.

Fill in a self-assessment questionnaire

You can fill in two kinds of questionnaires in Maisa:

questionnaires that are always available, such as the Type 2 diabetes risk assessment form, Alcohol risks assessment (AUDIT) and the depression questionnaire.
questionnaires that a provider assigns for you.

Questionnaires that are always available

You can fill in a questionnaire and send the answers to a provider in which case your answers will be saved as part of your patient/client record. To fill in questionnaires that are always available, go to Menu > Self-assessment and Questionnaires.

Please note that a provider will not automatically contact you after you have filled in a questionnaire, but you yourself can contact a care or service provider. If you wish to do so, go to Menu > Ask a question.

Questionnaires assigned by a provider

A provider can assign you history and assessment questionnaires related to your upcoming encounter or care, for instance. When a provider has sent you a questionnaire, you will see it on the frontpage of your Maisa account.

Take advantage of Maisa as a self-care tool

You can outline self-care measures with a provider. These will appear as tasks in Maisa and you’ll find them from Menu > To Do List. You can also create tasks for yourself, and providers will also see them. If you wish, you can receive notifications about your tasks.

Edit language settings

In Maisa you can choose both the preferred communication language and the website’s language.

Your preferred communication language is the language you wish to use as patient/client in health and social care services. Your chosen communication language defines, for instance, the language in which you will receive notifications and documents. To change your preferred communication language, go to Menu > Personal Information.

Website language affects the Maisa menus, headers and other Maisa content. You can change the website language from the globe icon on the top navigation bar.

The language of the Maisa mobile app is the language your mobile device is set to. If the device is set to a language other than Finnish, Swedish or English, the default language of the Maisa app will be Finnish. If you wish, you can change the language by selecting Menu > Account Settings.

Language settings can be modified in the Maisa 10.7.2 application version and following versions. Android users must make sure, that they are using the Android 13 operating system version or a newer version.

Follow the progress of your questionnaire results

If you have filled in Maisa questionnaires with numeric answers, you can follow the progress of your results through different trend graphics. These kinds of questionnaires are, for instance, the Alcohol Use Disorders Identification Test (AUDIT), the depression questionnaire (RBDI) and the Oxford Hip Score.

To find trend graphics, go to Menu -> Trends.

Take part in scientific research studies

If you wish to take part in scientific research studies, you can give your consent in Maisa. By giving your consent, you give professionals permission to contact you in relation to scientific research studies. You may cancel your consent at any point, if you wish to do so.

To give your consent, go to Menu > Self-assessments and Questionnaires > Give your consent to be contacted regarding future scientific research studies.

What’s new in Maisa?

Maisa is constantly developed to serve users in the best possible way. The development work is carried out as collaboration between Oy Apotti Ab, HUS Helsinki University Hospital, the City of Helsinki, and the Vantaa and Kerava wellbeing services county.

In this document you will find information about the most important improvements made in Maisa. The information is also available in Maisa through this path: Menu > Information on Maisa > What’s new in Maisa?

Option to send a message about a single examination result

It is now possible to comment on or ask a question about a single examination result via Maisa.
You can ask about an examination result via the Ask a Question button.

Health tracking to be included in the Health Summary page

We have removed the Health Tracking link from the Maisa Menu. You can keep track of your health through the Health Summary page.

A new Account Settings page in Maisa

The browser version of Maisa has a new Account Settings page where you can manage your Maisa account settings and, if you wish, deactive your account. Due to this change, the menu in the browser version no longer shows the Deactive Account link.

In the Maisa mobile app the Account Settings page has been available already for some time.

Updates to the browser version frontpage

We have updated the Maisa frontpage in the browser version: there are more quick links than before, and they can be edited from the gear icon above the links.

Next to the Maisa Main Menu, we have added a Home button. By clicking the button, you can return to the Maisa frontpage from any view.

The Health Summary page displays an overview of your important health information

Through the links you can dig into more detailed information in different sections, such as Medications, Diagnoses, and Allergies. You can also edit the information.

On the top of the Health Summary page you’ll see some of your basic information and links to the details of your previous and upcoming appointments. Please note that the term “visit” is also used for example when referring to a telephone call to a social care or health care unit.

In the Recommended Actions section you’ll see examinations and procedures ordered for you.

The health tracking flowsheets page has been revised

The layout of health tracking flowsheets has been updated. You can still view your measurement results in a chart or table form. In a chart you can view readings from different time periods. You can open tables by clicking the Data table link.

You can add new measurements and other data by clicking the Add readings button.

You can choose whether you want your letters by post or only to Maisa

On the Maisa Notifications page you can choose whether to receive letters by post or just electronic messages to Maisa.

You can make separate choices for appointment letters from the City of Helsinki, the wellbeing services counties and HUS as well as for letters concerning other matters.

Please note that some letters, such as social care decisions and letters for underaged children, can be sent by post even if you have opted to receive letters via Maisa. A copy of the paper letter will always be sent also to the Maisa portal.

If you do not wish to receive letters by post, we recommend that you turn on Maisa notifications about messages and letters. This way you’ll receive notifications about new information in Maisa either via email, text message or push notifications to your mobile device.