No one can request proxy access to your Maisa account. Only you can authorise someone to act on your behalf through your own Maisa account. You can also deliver the required power of attorney to the social or health care unit responsible for your care and services.

If the person, whom you wish to authorise to act on your behalf, lives in the Uusimaa region, you can grant them proxy access directly via Maisa. If the person lives outside of the Uusimaa region, deliver the required power of attorney to the social or health care unit responsible for your care and services.

Granting proxy access via Maisa

Go to the Maisa main Menu > Manage Proxy Access Rights > Authorise someone to act on your behalf in Maisa. Fill in the name and e-mail address of the person you want to authorise to act on your behalf, define permissions for the authorisation and send the invite.

The person to whom you are granting access will receive a proxy invite via e-mail and they need to accept the invitation. Then, they need to fill in the required additional information, and after this the authorisation is in valid.

Instructions to people acting on behalf of someone else

If you are a guardian of a minor, you are automatically authorised to act on their behalf.

When you receive a proxy invitation, accept the invite through the link provided in the invitation message. NB! If you are already logged in to the Maisa portal, first, log out, and click the “Accept Proxy Invite” link only after you have logged out.

If the person has drafted a power of attorney authorising you to act on their behalf and delivered it to their health or social care unit, the authorisation will be valid after a provider has activated the proxy access by saving the power of attorney to the client and patient information system.

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