If you are authorised to act on someone else’s behalf in Maisa, you’ll see the proxy account of that person in Maisa in addition to your own Maisa account. If you are acting on behalf of several persons, you will see all the proxy accounts in the Maisa portal.
You’ll see several accounts in Maisa also if you have set up denials of consent in MyKanta between different registries. If you have set denials of consent to the sharing of your data between health care organisations, you will see several accounts in your name in the Maisa portal. One of the accounts is your “main account” (e.g. for the City of Helsinki health and social services). For instance, if you are a client in the services of Helsinki and HUS, you’ll see data regarding these services in separate Maisa accounts due to the denials of consent you have set.
If several accounts are displayed in your Maisa account, you need to select which registry’s data you wish to view. You can switch between accounts using the Switch button located in the top navigation bar.
Please accept the proxy agreement terms and conditions (for acting on behalf of someone)
If needed, remember to accept the proxy agreement terms and conditions in addition to the Maisa portal terms and conditions. You must accept the proxy access terms and conditions before you can act on behalf of someone else.
You need to accept the proxy agreement terms and conditions also in the case that you have set up denials of consent in MyKanta and you are patient or client in the services more than one organisation that uses the Maisa client portal (HUS, Helsinki, the wellbeing services county of Vantaa and Kerava, Kauniainen). By accepting the proxy agreement terms and conditions you make sure that all your separate accounts will be displayed in Maisa.
Impact of denials of consent to the Maisa notification settings
A denial of consent to the sharing of data set in the Kanta service also impacts Maisa’s notification settings.
When, for example, you receive text message notifications about new activity in Maisa (e.g. a HUS appointment) in an account other than your main account (e.g. the City of Helsinki), the wording in the notification is the same as in notifications regarding proxy accounts. Therefore, you may receive a message saying “Hey [your name], you are acting on behalf of [your name]”. This is due to the fact that technically a proxy access has been set between your Maisa accounts. This allows you to see all your accounts in Maisa with a single log in.
If you have set up a denial of consent in MyKanta regarding your data, you can find more information about the effects of the denials in the Maisa portal.
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