Legally competent adults can choose to give another adult the right to act on their behalf in health and social care matters through their Maisa account. This is called proxy access. Depending on the authorisation permissions, a person acting on someone else’s behalf can for instance read and send messages and book and view appointments. In addition to that, guardians have an automatic proxy access to act on behalf of minors that are under their guardianship.

Please note, that acting on behalf of someone else requires a proxy authorisation in Maisa, and that this authorisation covers only the Maisa portal. An authorisation mandated, for instance, in the suomi.fi service, does not cover the Maisa portal.

NB! When you are acting on behalf of someone else in Maisa, always log in to the portal with your own credentials and then switch to the proxy account from the Switch button in the top bar of the Maisa portal. It is very important to switch to the correct account, because Maisa messages are saved as part of the patient and client record of the active account.

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