On the Maisa Notifications page you can choose whether to receive letters by post or just electronic messages to Maisa.

Appointment letters of Helsinki and wellbeing services counties: Appointments and notes > Edit Notification-specific settings > Appointment letter from a wellbeing services county.

HUS appointment letters: Message Centre and letters > Edit Notification-specific settings > Patient and Client Letters from HUS and Wellbeing Services Counties; HUS Appointment Letters. In the same section you can select the settings regarding also other letters sent by HUS, the City of Helsinki or a wellbeing services county.

Please note that some letters, such as social care decisions and letters for underaged children, can be sent by post even if you have opted to receive letters via Maisa. A copy of the paper letter will always be sent also to the Maisa portal.

You’ll always receive a Maisa message about appointments with the City of Helsinki units and with wellbeing services counties.

Appointment messages are stored in the Appointments folder in the Maisa Message Centre. Details of upcoming appointments can be seen on the Events page. If you have turned on text message notifications, you’ll also receive a text message notification about upcoming appointments.

If you do not wish to receive letters by post, we recommend that you turn on Maisa notifications about messages and letters. This way you’ll receive notifications about new information in Maisa either via email, text message or push notifications to your mobile device.

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